Sales Associate

Roots; Montreal; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading apparel retailer in Montreal is seeking a Sales Associate to provide exceptional customer service and build lasting relationships. The successful candidate will resolve customer issues, perform POS transactions, and maintain store standards. Ideal candidates have retail experience, especially in apparel, and possess excellent presentation skills. Join a dynamic team focused on customer satisfaction and store success.

Qualifications

• Retail experience preferably in apparel.
• Demonstrated ability to build relationships with customers.
• Self-starter with good judgment in all situations.

Responsibilities

• Provide exceptional service to customers and build relationships.
• Resolve customer issues effectively at the store level.
• Perform POS transactions and merchandising tasks.

Skills

Excellent presentation skills

Customer relationship building

Cash handling

Retail operation concepts

Job description

Nature & Scope

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

Key accountabilities and responsibilities

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Demonstrated Interpersonal Skills

• Excellent presentation skills in a retail environment
• Upbeat, optimistic, passionate and friendly
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service

Qualifications and Experience Required

• Retail experience preferably in apparel
• Demonstrated ability to develop relationships with customers
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.