Sales Associate

Roots; Cambridge; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retail apparel brand in the Region of Waterloo seeks an entry-level Sales Associate. This full-time role emphasizes providing exceptional customer service and developing lasting customer relationships. Ideal candidates will have retail experience, strong presentation skills, and a passion for fashion. Join the team and contribute to a culture of inclusion and respect while growing your career in retail.

Qualifications

• Proven ability to resolve customer issues in a positive manner.
• Capable of performing POS transactions and merchandising tasks.
• Ability to keep the store visually appealing and maintain standards.

Responsibilities

• Provide exceptional service to customers.
• Build long-lasting relationships with customers.
• Contribute to team success and store operations.

Skills

Retail experience preferably in apparel

Ability to develop relationships with customers

Understanding of retail operation concepts

Excellent presentation skills

Friendly and upbeat disposition

Self-starter who uses good judgment

Job description

Overview

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

What we’re looking for

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

The impact you’ll have

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Why join Roots?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW! We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail Apparel and Fashion