RPN / RN Nurse Care Manager (Care Designer)

Nurse Next Door- Burlington / Oakville; Oakville; On-site; CAD 80,000 - 100,000; Part time

Job summary

Nurse Next Door is seeking a Care Designer to improve client experience through compassionate care and effective caregiver management. This part-time position involves conducting assessments, developing care plans, and ensuring high-quality service delivery. The ideal candidate will be a licensed nurse and possess excellent communication and leadership skills.

Qualifications

• Registered Nurse status required.
• Proficient in G-Suite and medical documentation.
• Strong communication and organizational skills.

Responsibilities

• Conduct Caring Consults and assess client needs.
• Manage caregiver performance and client care delivery.
• Ensure documentation compliance and accuracy.

Skills

Communication

Organizational skills

Leadership

Customer service

Planning

Multitasking

Education

Registered Practical Nurse or Registered Nurse licensed in Ontario

CPR and First Aid Certification

Tools

G-Suite

Alayacare

Job description

Our purpose is Making Lives Better through Happier Aging.

We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks; we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door, you will be part of a growing company that is helping seniors do what they love again.

As a member of the Nurse Next Door team, you understand how to hustle with heart — this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self-led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.

As a Care Designer, you are responsible for the day-to-day operations related to driving business results through client experience and caregiver management. You will drive growth through the following main duties and responsibilities:

Consult Conversion:

• Conduct Caring Consults, assess clients regarding physical, emotional, and environmental needs, and advise on client care; achieve a conversion goal of 90%.
• Drive business interest by engaging with community leaders and professional organizations to establish long-term relationships that generate word-of-mouth and professional referrals.
• Develop, promote, and ensure high-quality, innovative customer service.
• Act as an advisor during Caring Consults to ensure clients and contacts have all necessary information.

Client Care Delivery and Experience:

• Attend all first visits with caregivers to ensure client needs and care plans are executed as per the Service Agreement; set and role model expectations.
• Conduct supervisory visits to ensure caregiver fit and quality of care, delivering a premium client experience impacting Net Promoter Scores of 9 or higher.
• Develop individualized care plans and update as needed.
• Educate clients on self-care and evaluate responses to care provided.
• Monitor risk issues, analyze trends, and adapt care accordingly.
• Coordinate care, implement clinical solutions, and evaluate client outcomes based on goals.
• Lead caregiving teams by setting goals, assigning tasks, coaching, and providing ongoing education.
• Lead the client experience to ensure caregivers do whatever it takes to bring peace of mind to clients and their families.

Staff Management:

• Responsible for staff hiring, training, and performance management to meet business needs and ensure compliance.
• Manage education programs to support continuous learning, including Discovery Day and monthly in-service programs.
• Conduct first and supervisory visits to evaluate caregiver performance and satisfaction, impacting employee experience and Net Promoter Scores of 9 or higher.
• Liaise with scheduling to communicate client requirements and caregiver assignments.
• Ensure client coverage, especially in urgent cases, cancellations, and limited availability; assist with scheduling as needed.
• Maintain AMS (Attendance Monitoring Investigations) percentages below 5% and manage caregiver performance.

Administration:

• Maintain accurate documentation, including care plans, employee files, and client records.
• Review and update records quarterly to ensure 100% accuracy.
• Ensure compliance with health, employment, and safety legislation.
• Approve visits and premiums for payroll and billing cycles.

Availability:

• Flexibility required (availability 7 days/week).
• Schedule provided 2 months in advance.
• Part-time role, approximately 20 hours/week (nights and weekends).
• On-call evenings, holidays, and weekends.

Business Relationships:

• Report to the Franchise Partner.
• Lead the caregiving and Care Ambassador teams.
• Work closely with the Care Services Center.

Qualifications and Requirements:

• Registered Practical Nurse or Registered Nurse licensed in Ontario.
• CPR and First Aid Certification.
• Valid driver’s license and access to a car.

Experience:

• Strong computer skills, proficient in G-Suite and electronic medical documentation (experience with Alayacare is an asset).
• Excellent written and verbal communication skills in English.
• Organized, with strong planning, time management, and multitasking skills.
• Experience in goal setting and achievement.
• Customer service and leadership experience are assets.
• Background check with Vulnerable Sector Search (updated every 5 years).
• Negative TB test (updated every 5 years).