Route Supervisor & Customer Service Leader (Toronto)

Canadian Linen; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent uniform service provider located in Toronto is seeking an experienced Route Supervisor/Customer Service Manager. The ideal candidate will oversee daily operations of delivery drivers, ensuring efficient service management and personnel training. Key responsibilities include optimizing route productivity, ensuring customer satisfaction, and compliance with safety standards. With over 100 years in the industry, the company offers competitive pay and a collaborative workplace. This role is perfect for individuals with strong communication skills and a focus on customer service.

Benefits

Job stability

Competitive pay rate

Great benefits and employee assistance program

Ongoing training and mentoring

Collaborative work environment

Qualifications

• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience.
• 2+ years of management experience including training and development.
• Valid driver's license with clean driving record.

Responsibilities

• Direct, supervise and manage drivers and assigned routes.
• Develop strategies to optimize route productivity.
• Train new employees on equipment and safety.

Skills

Customer-focused

Communication skills

Time management

Problem-solving

Detailed oriented

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

A prominent uniform service provider located in Toronto is seeking an experienced Route Supervisor/Customer Service Manager. The ideal candidate will oversee daily operations of delivery drivers, ensuring efficient service management and personnel training. Key responsibilities include optimizing route productivity, ensuring customer satisfaction, and compliance with safety standards. With over 100 years in the industry, the company offers competitive pay and a collaborative workplace. This role is perfect for individuals with strong communication skills and a focus on customer service.