Route Supervisor

Compass Group Canada; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major global foodservice organization located in Canada is seeking a Route Supervisor to oversee activities of route personnel, ensuring high customer service standards and effective inventory management. The ideal candidate will have 3-5 years of Customer Account Management experience and excellent skills in communication and organization. In this role, you will actively maintain client relationships and manage operational reports while fostering team communications. This is a great opportunity to further develop your career.

Qualifications

• 3-5 years of experience in Customer Account Management.
• Strong knowledge in Microsoft Office applications.
• Ability to manage multiple deadlines effectively.

Responsibilities

• Coordinate and supervise activities of route personnel.
• Ensure proper handling of perishable foods and inventory controls.
• Maintain client relations and accountability for pricing goals.
• Conduct location inspections and machine audits.
• Review daily and weekly reports for data integrity.
• Adjust service frequencies for maximum sales without compromising customer satisfaction.

Skills

Customer Account Management experience

Microsoft Office proficiency

Organizational skills

Analytical skills

Problem-solving skills

Written communication skills

Verbal communication skills

Business acumen

Pressure handling

Process improvement design

Education

Post-secondary education degree or diploma

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Canteen?

Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.

Job Summary

We are recruiting a dynamic, well-rounded Route Supervisor. The successful applicant to this position will coordinate and supervise the activities of our route personnel to ensure the highest standards in customer service and is the primary contact between us and the client and will have strong customer service skills.

Responsibilities

• Schedules regular meetings with route drivers, and fosters open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to the business.
• Ensures the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities for improvement.
• Visits accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals. Individual is the primary contact Customer/Clients interaction.
• Performs account location inspections and machine audits to ensure company standards are met.
• Reviews route daily and weekly reports to ensure data integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, plan‑ogram compliance, customer service and company policies and programs are maintained.
• Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations.

Qualifications

• At least 3‑5 years Customer Account Management experience, with a post‑secondary education degree or diploma.
• Excellent computer skills with strong knowledge in all Microsoft Office applications and database management.
• Excellent organizational, analytical, and problem‑solving skills.
• Excellent written and verbal communication skills.
• A good business acumen that enables you to quickly understand and deal with situations that lead to a favourable outcome.
• Ability to work well under pressure with multiple concurrent deadlines.
• You have demonstrated the ability to design, develop and implement significant process improvements, following these through to successful implementation.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.