Retail Store Manager - Toronto Eaton Centre

Lindt Retail Management; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A premium chocolate retailer in Toronto is seeking a Store Manager to oversee daily operations, drive sales, and ensure excellent customer service. The ideal candidate will have 2-5 years of retail management experience and a passion for chocolate. Responsibilities include supervising staff, managing inventory, and maximizing store profitability. Join a winning culture and grow your career in the Canadian chocolate market.

Benefits

Great workplace culture

Career growth opportunities

Recognition and rewards for innovation

Qualifications

• 2-5 years of retail management experience.
• A history of going above and beyond to provide exceptional customer service.
• A talent for sales and selling.
• A passion for chocolate!

Responsibilities

• Management of daily operations of Lindt Retail Boutique.
• Responsible for generating and driving corporate sales.
• Monitor sales and labour issues daily.
• Recruitment, interviewing and hiring of Retail Sales Associates.
• Train staff on sales techniques and product knowledge.

Skills

Excellent customer service skills

Sales orientation

Strong oral and written communication

Good time management habits

Merchandising experience

Education

Post secondary education preferred

Job description

Overview

We are looking for an enthusiastic and keen individual to fill the role of Store Manager for our Lindt store in the Toronto Eaton Centre location. The ideal candidate must possess strong communication skills and a passion for sales and merchandising.

Key Responsibilities

• Management of the daily operations of Lindt Retail Boutique


• Responsible for generating and driving corporate sales


• Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines


• Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service


• Recruitment, interviewing and hiring of Retail Sales Associates


• Supervision of store employees to maximize customer service, sales and profit


• Training of sales techniques and product knowledge


• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention


• Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration


• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses


• On-going performance management of staff, assist in the preparation and delivery of employee performance reviews


• Maintain store merchandising presentation to company standards


• Maintain high standards for cleanliness and food/product safety


• Cash handling, inventory ordering and related retail administrative duties

Qualifications

• Excellent customer service skills


• Post secondary education preferred


• Sales oriented, able to develop/build business


• 2-5 years of retail management experience


• Good time management habits


• Strong oral and written communication abilities


• Previous experience in a merchandising or presentation capacity


• A history of going above and beyond to provide exceptional customer service


• A talent for sales and selling


• A passion for chocolate!

Additional Criteria

• A history of going above and beyond to provide exceptional customer service


• A talent for sales and selling


• A passion for chocolate!

Why Lindt Canada?

Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal.

To learn more about our winning culture, please consider the Lindt Canada careers resources for more information.

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

We thank all those who have applied; however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.