Retail Store Manager

SWAROVSKI; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Full time

Job summary

A global luxury brand is seeking an experienced Store Manager for their Montreal store. This role involves delivering exceptional customer service, leading a passionate team, and exceeding sales targets. Candidates must have retail management experience, preferably in luxury brands, and strong leadership skills. The position offers a range of benefits including employee discounts and professional development opportunities, all within a diverse and inclusive workplace.

Benefits

Swarovski products discounts

Employee Assistance Program

Volunteering leave

Learning and development programs

Qualifications

• Minimum of 3 years experience in a retail management role.
• Experience in luxury, fashion, cosmetics, or lifestyle brands.
• Ability to build trust relationships with customers and teams.

Responsibilities

• Deliver exceptional customer experiences.
• Lead and grow a team with passion and enthusiasm.
• Exceed sales targets and drive growth.
• Build a loyal customer portfolio.

Skills

Leadership skills

Customer relationship management

Digital proficiency

Communication skills

Job description

At Swarovski, where innovation meets inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe‑inspiring brand experience.

We are searching for a committed Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm and make dreams come true.

Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewelry.

Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you.

About the job

You are an advocate of our brand. In this role and together with the team, you will:

• Strive for excellence and go beyond in every customer interaction to deliver an exceptional customer experience
• Build a loyal portfolio of existing and new customers
• Recruit, lead and grow a team with a growth mindset, passion and enthusiasm
• Exceed personal and team service and sales targets
• Be the driving force behind new and ongoing service and sales opportunities – directly impacting our growth and success.

About you

You are an experienced Store Manager, and you have:

• Worked in a multi‑cultural retail environment with a minimum of 3 years’ experience.
• Experience in luxury, Fashion/Cosmetics/Lifestyle Brands.
\>Excellent and proven leadership and coaching skills.
• Digital proficiency.
• A winning personality to easily establish trust relationships with customers, teams and stakeholders.
• English skills.

What we offer

You can expect a range of benefits, including:

• Swarovski products discounts
• Employee Assistance Program
• Volunteering leave
• Learning and development programs

Company background

Masters of Light Since 1895
Swarovski creates beautiful crystal‑based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world’s finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self‑expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental social impact.

Equal Opportunity Employment

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender or expression, veteran status, or any other status protected under the law of the countries we operate in.

Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format by contacting us at [e-mail].