Retail Store Ambassador

Cozey; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A growing furniture company in Calgary is seeking a Retail Ambassador to provide exceptional customer service and ensure a well-organized store environment. The ideal candidate will have experience in retail sales and strong communication skills. Join us in our mission to enhance living spaces and create a welcoming atmosphere for customers. This role offers a competitive salary, generous paid time off, and growth opportunities in a fast-paced start-up environment.

Benefits

Competitive salary

Quarterly bonus

Generous paid time off

Dynamic work culture

Career expansion opportunities

Qualifications

• 1–2 years of experience in retail sales or customer service.
• Friendly and approachable demeanor.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and assist customers, providing furniture and design consultation.
• Manage customer needs and resolve any issues.
• Ensure visual merchandising aligns with intended aesthetic vision.
• Maintain store cleanliness and organization.
• Participate in ongoing training sessions.

Skills

Customer service skills

Strong communication skills

Attention to detail

Ability to adapt

Job description

At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.

We are looking for a dynamic and experience focused Retail Ambassador to join the rapidly expanding Cozey team. As a Retail Associate, you will be responsible for providing excellent customer service by understanding customer’s needs, furniture and design advice, and maintaining the store's visual merchandising, cleanliness, and organization. We are seeking an enthusiastic individual with a strong focus on service aptitude, who is excited to be part of a growing Canadian furniture start-up with very large ambitions.

What You’ll Be Doing

• Greet and assist customers, providing furniture and design consultation as needed.
• Build rapport with potential customers based on our brand value of customer obsession.
• Manage customer needs and resolve any issues in a timely and professional manner.
• Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision.
• Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and being well-maintained at all times.
• Familiarize yourself with our products thoroughly, understanding the features, benefits, and unique selling points of each item.
• Participate in ongoing training sessions to stay updated on new products, sales techniques, and company policies.
• Work as a team to achieve sales and KPI goals.
• Collect customer information, create draft orders, and ensure customer follow-ups are done promptly.

What We’re Looking For

• 1–2 years of experience in retail sales or customer service.
• Excellent customer service skills with a friendly and approachable demeanour.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Attention to detail and ability to maintain a well-organized and clean work environment.
• Flexible availability, including evenings, weekends, and holidays.
• Ready for some heavy lifting (up to 50 lbs) when reorganizing the store and ability to stand for multiple hours at a time.

What We Offer

• Competitive salary dependent upon experience & quarterly bonus
• Generous paid time off.
• Dynamic and inclusive work culture.
• Opportunity to rapidly expand your career with a fast-growing start-up.

If you're ready to join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home, we'd love to speak with you!