Retail Representative - Thunder Bay, ON

Purolator; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A logistics solutions provider in Thunder Bay is seeking a customer service representative. This role involves serving customers efficiently, handling inquiries, and resolving complaints. Ideal candidates will have positive communication skills and a background in customer service or retail. Applicants should be able to lift 70lbs and work in a retail environment.

Benefits

Competitive salary

Comprehensive benefits package

Pension plan

Qualifications

• Communicating in a positive manner with stakeholders.
• Takes personal responsibility and accountability for actions.
• Ability to lift 70lbs and stand for 3 hour intervals.

Responsibilities

• Serve customers efficiently on the telephone and in person.
• Handle customer complaints and inquiries, providing resolutions.
• Assist customers in shipping details and account challenges.

Skills

Customer service orientation

Problem solving

Excellent communication skills

Relationship building

Education

3-12 months customer service experience preferred

3-12 months retail experience preferred

Experience working in an environment with safety standards

Tools

POS system

Job description

Opportunities delivered

Looking for an opportunity to learn and grow within Purolator This is your opportunity to help us deliver on our customers promises.

Job Details

Since its establishment in 1960 Purolator has become Canadas leading integrated freight package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Competitive Salary Comprehensive Benefits Package and Pension Plan an Employee Family Assistance Program Employee Shared Ownership Program and Employee Discounts.

We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers promises. Dont miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Apply today!

Location : Purolator Thunder Bay - 140 Main Street

Working Hours : Monday to Friday (also can include Saturdays) 13 : 00-18 : 00

25 hours per week guaranteed

Wage : $20.24 per hour

Description

Responsibilities

• Customer Service Orientation - Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office local management Drivers warehousing staff account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office local management Drivers Warehousing staff account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts Vendors building tenants etc.
• Technology Assisting customers with shipping details and account challenges
• Loading scanning logging and calling resolution freight
• Cash reconciliation including deposits key control
• Communication

Qualifications

• Communicating in a positive manner with Head Office local management Drivers warehousing staff account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time / attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology / POS system Experience preferred
• Ability to lift 70lbs. / stand for 3 hour intervals Professional communication skills : oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

Posting Details

Location : 510 - Thunder Bay

Working Conditions : Retail Center Environment

Posting Number : 67230

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability Aboriginal / Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process we will work with you to meet your needs.

At Purolator we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening the application process may involve the integration of human oversight with an automated AI solution (AI Tool) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages such as resume screening and skills assessments and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process please contact :

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values go to .

At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live work and play.

Required Experience :

Unclear Seniority

Key Skills

Cement Plant,Anti Money Laundering,Arabic Speaking,Credit Control,ABAP,Field Sales

Employment Type : Full-Time

Experience : years

Vacancy : 1