Retail Operation Manager

UAP Inc.; Cambridge; On-site; CAD 69,000 - 87,000; Full time

Job summary

A leading national automotive parts distributor is seeking a Retail Operations Manager in Ontario to oversee store operations and enhance customer engagement. This role requires a minimum of 5 years in retail management and offers a competitive salary alongside attractive benefits. You will work closely with corporate leadership, drive performance and ensure best-in-class customer experience across all stores. Ideal candidates possess strong leadership skills and a commitment to service excellence.

Benefits

Competitive salary

Attractive benefits and discounts

Ongoing training for professional development

Qualifications

• Minimum of 5 years of progressive experience in the retail industry.
• Previous experience as a District Manager and/or Store Manager preferred.
• Ability to travel frequently throughout Ontario.

Responsibilities

• Ensure compliance with store procedures for inventory management.
• Communicate monthly on events, promotions, and programs.
• Manage showroom standards and merchandising efforts.
• Drive customer engagement and sales growth.

Skills

Retail management experience

Leadership

Customer service excellence

Microsoft Office Suite proficiency

Collaboration

Education

University or College degree in Marketing, Business Administration, or a related field

Job description

• Compensation: CAD 69,200 - CAD 86,500 - yearly

Company Description

Be part of a community of authentic, proud and trusted people

At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

We are seeking a Retail Operations Manager located in Ontario.

We offer a competitive salary along with a range of attractive benefits and company discounts. Additionally, we provide ongoing training throughout your career to support and guide your professional development.

Reporting to the Marketing and Store Experience Manager, the Retail Operations Manager will partner with Corporate and regional leadership to optimize store operations and ensure a consistent, best-in‑class customer experience. They will promote a unified team culture, coach store teams on supporting a dual‑format business, and drive sales and KPI performance through strong leadership and a focus on exceptional customer service.

Your main responsibilities:

• Ensure store procedures are consistently followed to maintain inventory hygiene, including management of backorders, class returns, overstock, and non‑listed items
• Provide monthly communication regarding upcoming events, promotions, and program rollouts
• Validate and select best planograms to support business development and sales growth in each store
• Oversee the development and execution of plans to maintain showroom standards across all stores in the territory
• Promote and reinforce customer service excellence and selling skills, focusing on customer engagement, add‑on sales, solution selling, and increasing average SKUs per transaction
• Lead in‑store renovation projects and openings for NAPA Corporate Stores
• Lead in‑store merchandising efforts, including stack‑outs, end caps, side wings, clip strips, impulse zones, point‑of‑sale materials, promotional pricing, and shelf‑facing standard

Qualifications

To join our team, you need, among other things:

• Minimum of 5 years of progressive experience in the retail industry, with previous experience as a District Manager and/or Store Manager considered a strong asset
• University or College degree in Marketing, Business Administration, or a related field
• Proficient in Microsoft Office Suite
• Demonstrated ability to work independently while building and maintaining strong collaborative partnerships
• Ability to build effective relationships through open communication, sharing ideas, supporting team decisions, and focusing on issues rather than individuals
• Ability to travel frequently throughout Ontario

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self‑expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.