Retail General Manager - Trainee

Pilot Company (SSC); London; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading travel center operator in London, Ontario, is seeking a Retail General Manager for high-volume facilities. This role focuses on sales and profit objectives while ensuring exceptional customer service and managing team performance. The ideal candidate has 2-3 years of management experience in retail environments, with a strong focus on P&L accountability and team leadership. Competitive pay starting from $50k to $65k plus bonus potential, along with employee benefits such as extended health care and tuition reimbursement.

Benefits

Fuel Discount

Weekly Pay

RRSP (for Full Time Employees)

Extended Health Care Benefits (for Full Time Employees)

Life Insurance (for Full Time Employees)

Qualifications

• 2-3 years of management experience in retail or service industries.
• Ability to manage teams and meet financial objectives.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Oversee high-volume retail facilities and staff.
• Drive sales and manage team member performance.
• Maintain vendor relationships and ensure customer satisfaction.

Skills

Team leadership skills

Customer service orientation

P&L accountability

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail General Manager will also be:

• Ensuring that customer expectations are met
• Conducting meetings with subordinate employees
• Maintaining effective vendor relationships

As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.

Additional responsibilities for the Retail General Manager include:

• Driving sales
• Managing team members
• Tracking inventory
• Providing customer service
• Performing P&L analysis

Pay Rates Starting between: $50,000 to $65,000 + Bonus Potential

Qualifications

As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.

Additional requirements of the Retail General Manager include:

• Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
• Previous management proficiency in high volume retail with P&L accountability
• Ability to create and maintain a customer focused culture

Additional Information

• Fuel Discount
• Weekly Pay
• RRSP (for Full Time Employees)
• Extended Health Care Benefits (for Full Time Employees)
• AD&D Insurance (for Full Time Employees)
• Life Insurance (for Full Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program