Retail Experience & Communications Lead

Indigo Books & Music; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading bookstore retailer in Toronto seeks a Specialist in Retail Experience & Communications to enhance customer and employee engagement. This role involves executing innovative retail strategies, developing training materials, and fostering teamwork. Ideal candidates will have a communications-focused degree and retail experience, with strong organizational and communication skills. Join a dynamic team to bring joy to customers through excellent service.

Benefits

Diversity and inclusion initiatives

Community involvement

Positive work culture

Qualifications

• Minimum 3-5 years working in a retail environment.
• Flexible and adaptable to achieve goals.
• Attention to detail and ability to manage multiple projects.

Responsibilities

• Execute Retail Experience initiatives to drive customer engagement.
• Design and develop training materials for Merchandising initiatives.
• Act as first point of contact for Retail Experience projects.

Skills

Excellent written and verbal communications skills

Strong organizational skills

Technology applications knowledge

Customer-centric approach

Education

Bachelor’s degree in communications or related field

Tools

MS Office

Adobe

Photoshop

Job description

A leading bookstore retailer in Toronto seeks a Specialist in Retail Experience & Communications to enhance customer and employee engagement. This role involves executing innovative retail strategies, developing training materials, and fostering teamwork. Ideal candidates will have a communications-focused degree and retail experience, with strong organizational and communication skills. Join a dynamic team to bring joy to customers through excellent service.