Retail Assistant Manager - Lead Customer Experience & Growth

Staples; Winnipeg; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading office supply retailer in Winnipeg seeks an Assistant Manager to drive exceptional customer service and sales leadership. You will coach your team, ensure operational excellence, and enhance customer experiences while developing talent within a dynamic environment. The ideal candidate has 2-3 years of retail management experience and strong communication skills. Benefits include health and dental coverage, performance bonuses, and a focus on personal development.

Benefits

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Qualifications

• 2-3 years of retail management experience with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, and developing talent.
• Excellent communication and interpersonal skills.
• Ability to operate in a fast-paced environment with strong prioritization and organization.

Responsibilities

• Lead the team to provide exceptional customer service and handle escalated situations.
• Drive a sales-focused environment and utilize metrics for action plans.
• Attract, train, and develop associates for continuous improvement.
• Ensure compliance with health and safety policies.
• Maintain daily communication with the team.

Skills

Retail management experience

Leadership and coaching

Communication skills

Organizational skills

Customer service focus

Job description

A leading office supply retailer in Winnipeg seeks an Assistant Manager to drive exceptional customer service and sales leadership. You will coach your team, ensure operational excellence, and enhance customer experiences while developing talent within a dynamic environment. The ideal candidate has 2-3 years of retail management experience and strong communication skills. Benefits include health and dental coverage, performance bonuses, and a focus on personal development.