Retail Assistant Manager

Fenix Outdoor; Vancouver; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading outdoor brand in Vancouver is seeking an Assistant Store Manager to lead a team, ensure exceptional guest experiences, and promote sustainability. You will collaborate with the Store Manager to drive sales, manage operations, and enhance store culture. Ideal candidates have retail leadership experience, a passion for customer service, and a love for the outdoors. Join us to inspire others and make a difference in the community.

Benefits

Comprehensive benefits

RRSP/DPSP retirement program

Paid Time off

Health insurance

Product discounts

Commitment to sustainability

Qualifications

• At least one year of retail leadership experience.
• Proven track record of delivering exceptional customer service.
• Strong organizational skills and a knack for details.
• An adaptable, solution-oriented mindset.
• Solid business acumen, including comfort with KPIs.

Responsibilities

• Lead and develop a strong, values-driven team.
• Deliver premium guest experiences through service standards.
• Drive sales and operational excellence, including payroll.
• Support store culture from morning huddles to events.
• Promote sustainability through guest education.
• Strengthen local ties with partnerships and activations.

Skills

Retail leadership experience

Exceptional customer service

Organizational skills

Problem-solving

Business acumen

Appreciation for sustainability

Job description

Location: Vancouver, BC - Kitsilano
Hourly Range: $50,000-$55,000 annually (dependent on experience)
Full-Time | Benefits Eligible

Do you believe in the power of nature?Can you lead a team with heart, clarity, and purpose?Are you passionate about creating meaningful guest experiences and building a more sustainable future?

At Fjällräven, we're more than a retail brand; we're a global community of nature lovers, gear specialists, and everyday adventurers. Our stores are a place where people come to get outfitted and inspired. As Assistant Store Manager, you'll play a key role in making that happen every single day.

Come walk with us.

WHAT WE OFFER

• Comprehensive benefits including:
  • RRSP/DPSP retirement program
  • Paid Timeoff
  • Health insurance
  • Product discounts and access to outdoor events
  • A commitment to sustainability

WHAT YOU WILL DO

As Assistant Store Manager, you'll partner with the Store Manager to:

• Lead and develop a strong, values-driven team, fostering resilience, accountability, and a genuine connection to nature
• Deliver premium guest experiences, making every interaction memorable through our GUIDE service standards
  
• Drive sales and operational excellence, including opening/closing, payroll, loss prevention, and inventory management
  
• Support store culture - from morning huddles to community events, you'll help build a space that’s inclusive, curious, and inspiring
  
• Promote sustainability in action, from educating guests on our Arctic Fox Initiative to modeling everyday product stewardship
• Strengthen local ties, partnering with local organizations and hosting activations that bring the outdoors closer to our communities

WHAT MAKES YOU A GREAT FIT

We're looking for someone who thrives on team collaboration, seeks growth, and isn't afraid to get hands-on in a fast-paced retail setting. You're not just good with people; you're curious about them. You enjoy solving problems, sharing knowledge, and helping others feel more at home in the natural world.

You bring:

• At least one year of retail leadership experience
• A proven track record of delivering exceptional customer service - you know how to listen, connect, and create meaningful guest experiences that drive brand loyalty
• Strong organizational skills and a knack for details
• An adaptable, solution-oriented mindset
• Solid business acumen, including comfort withKPIs and sales performance tools
• A deep appreciation for sustainability and the outdoors

ABOUT US

At Fjällräven, we’re more than an outdoor brand—we’re a community inspired by nature and committed to protecting it. Since 1960, we’ve crafted durable, timeless gear designed to foster a deep connection with the outdoors. Guided by sustainability and innovation, we encourage everyone to discover the beauty of nature and tread lightly while doing so. Join us in our mission to inspire adventures and protect the environment for future generations.

INTERESTED?

Tell us what excites you about this opportunity, and how your leadership style and passions align with Fjallraven's mission.

To apply, please complete our brief online application. It's the best way for us to get to see how you might contribute to our team. Apply today and help others feel at home in the outdoors!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.