Resource Manager, National Tax

KPMG LLP Canada; Toronto; On-site; CAD 75,000 - 100,000; Full time

Job summary

A leading professional services firm in Toronto is seeking a Resource Manager to oversee client-facing professionals and manage resource allocation within the Tax practice. The ideal candidate will possess strong problem-solving skills, a client service orientation, and at least 3 years of experience in a professional services environment. This position offers an opportunity to work in a dynamic team focused on aligning client needs with resource capacities.

Qualifications

• 3 years of experience in a professional services environment.
• Ability to work effectively in a matrix organization.
• Experience with resource forecasting tools is an asset.

Responsibilities

• Report and analyze data for staffing decisions.
• Facilitate conflict resolution with Partners and Managers.
• Support the Tax practice with resource management.

Skills

Strategic and innovative thinking

Strong problem-solving skills

Project management skills

Client service orientation

Relationship building

Excellent judgment

Strong computer skills

Excellent written and oral communication

Education

Post-Secondary/University Degree

Tools

Power BI

MS Word

MS Excel

PowerPoint

Outlook

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Resourcing is a critical business function at KPMG. It ensures that we have the right people, with the right skills, in the right locations, available at the right time. Working closely with the business, Resource Management ensures the effective utilization and development of our people.

This role contributes significantly to KPMG delivering its business performance and also plays a key role in helping individuals at KPMG fulfil their career ambitions.

The Resource Manager has overall responsibility for client facing professionals within their service area, which includes the assignment of resources at all levels. The objective is to align individual career development and preferences with client assignment needs as well as the financial objectives of the business. This role will support our Tax practice and report to the National Tax Resourcing Lead.

What you will do

• Manager on the National Tax Resource Management Team to effectively report and analyze data and resources to help make staffing decisions
• Interact/connect with Partners and managers in each team to better understand staffing needs
• Facilitate Partner/Manager conflict resolution with respect to staffing
• Produce/Review and provide input to Leadership with utilization reports, forecasts and variance reports. Delivers process compliance statistics
• Provide advanced warning of problems/ resource availability
• Identify available resources, matching skills with engagement requirements. Where required, facilitate the use of resources from within other areas.
• Maintain a solid understanding of the resources areas of expertise, skills sets, project experiences, client continuity and staffing preferences
• Work regularly with our Resource Management software
• Schedule, plan and manage resource needs by attending Manager/Partner planning meetings to understand staffing and client requirements including conflict resolution and liaison with other stakeholders
• Support the team with projects, meetings and ad hoc work that might arise

What you bring to the role

• Strategic and innovative thinking skills with strong problem-solving and project management skills, including the ability to understand the financial impact of relevant options;
• Ability to translate business requirements/needs into suggested programs and actions;
• A passion for client service and focused achievement of business results;
• Strong relationship building skills with experience engaging leaders at all levels and partnering with internal teams;
• Ability to maintain control under pressure;
• Ability to work and navigate effectively in a matrix organization/partnership structure;
• Ability to be open minded, practical and agile with change and effectively manage pressure;
• Excellent judgment; has a broad view and good common sense;
• Strong leadership image, impeccable ethical standards and integrity, objectivity, confidence and dedication;
• Strong computer skills, Power BI, MS word, MS Excel, PowerPoint, Outlook.
• Expereince with resource forecasting tools is an asset;
• Excellent written and oral business communication skills
• Post-Secondary/ University Degree;
• 3 years of experience in a professional services environment either in a client facing, or Resource Management role.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.