Residential Support Worker_FT-Perm

LOFT Community Services; Toronto; On-site; CAD 50,000 - 60,000; Full time

Job summary

A community support organization in Toronto is seeking a Residential Support Worker to provide assistance for clients with mental illnesses. Key responsibilities include supporting daily living activities, facilitating group meetings, and integrating clients into the health care system. Applicants should have a relevant human services degree and experience with the targeted client population. This role offers a competitive benefits package, including a pension plan, professional development, and paid personal days.

Benefits

Comprehensive compensation and benefits package

Defined Benefits Pension Plan

24/7 Employee Assistance Program

Professional development budget

Qualifications

• At least two years of experience working with clients with mental illnesses.
• Knowledge of substance use issues faced by individuals.
• Ability to prioritize a wide range of tasks effectively.

Responsibilities

• Build rapport and assist clients with daily living activities.
• Support house meetings and resident activities.
• Navigate social services and health care systems for clients.

Skills

Interpersonal communication

Crisis intervention

Problem solving

Teamwork

Education

Relevant degree/diploma in human services

Tools

Computer literacy

Job description

Title of Job: Residential Support Worker

Date: December 11, 2025

Closing Date: December 28, 2025

Location: Toronto, ON - Ingle 24hr Residential

Compensation: $50,409 - $59,904 Annually Prorated

Work Type: Onsite

Job ID: 10462763

Existing or New Position: Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary:

The Residential Support Worker provides a range of assistance and supports to clients living with mental illnesses in a Program residence or independently in the community.

What You Will Do:

• Build a rapport with each individual and provide coaching or mentoring to enable them in meeting the daily requirements of their housing environment and a healthy lifestyle; directly assist with daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, meal planning, cleaning, shopping and budgeting; develop strategies or establish plans for maintaining these daily activities and other aspects of their recovery plan, for increasing awareness of safety issues and ensuring that residents receive adequate support in various aspects of their life; orient new clients.
• Support and participate in house meetings, resident association activities or other group activities which promote the wellbeing of the residents and the smooth operation of the house; conduct and facilitate resident group meetings, assist client-run initiatives, prepare schedules of house activities; maintain a general awareness of the activities or whereabouts of residents in the house, identify issues, communicate or note incidents for director as required; maintain petty cash, collect rents and intervene in issues pertaining to maintenance or property; provide cleaning or minor house maintenance as required; teach residents the appropriate fire safety protocols and conduct regular health and safety checks.
• Maintain a strong support network of social, family, medical and psychiatric community links and resources; provide reminders and occasionally accompany clients on their medical, psychiatric or other appointments; assist the client in navigating the social services and health care systems and liaise with community agencies, hospitals or significant others.
• Promote the psycho‑social rehabilitation/recovery approach, assist in harm reduction strategies, teach conflict resolution, crisis management and problem solving on activities related to shared living; mediate issues or conflicts between residents, or between residents and neighbours, following up on issues to ensure satisfactory resolution.
• Participate in the administration of the program by completing and maintaining the required records or statistics such as resident files, activity sheets, reports, etc. in accordance with established procedures; participate actively as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events, and activities, orienting new staff, determining staff schedules; provide other related assistance as required.

What You Bring:

• A relevant degree/diploma in human services.
• An understanding of abstinence model, harm reduction and psychosocial rehabilitation principles.
• At least two years of experience working with this client population.
• Knowledge of the issues faced by individuals with a history of substance use.
• An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Experience working as part of a team of professionals, and in conducting meetings or facilitating groups.
• Ability to complete annual crisis prevention plans, regular updating of client’s SMART goals.
• Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and maintaining interpersonal relationships.
• Good crisis intervention and problem solving skills are required.
• Computer literacy sufficient to produce and maintain files, records or statistical information.
• Ability to prioritize a wide range of tasks, including residential client support, maintaining cleanliness and operation of house, responding to crisis, and administrative duties.
• Ability to work independently to manage independent workflow each shift and ensure all tasks are prioritized appropriately and completed on time.
• Written skills are used in keeping records or updating logs.
• Good analytical, time management and organizational skills to contribute to program planning and to co‑ordinate and follow‑up on issues or activities with clients.
• Understanding of cultural competency and anti‑oppression framework.

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long‑term disability.
• Defined Benefits Pensions Plan.
• 24/7 Employee Assistance Program.
• E‑learning program available all year round.
• Starting vacation time above minimum standard.
• Additional paid personal and paid sick days.
• Professional development budget available to help you nurture and shape your career.
• Corporate Gym membership rate with GoodLife Fitness.
• Access to PerkoPolis, a comprehensive corporate discount program.
• Access to unlimited DEI trainings through partnership with Canadian Centre for Diversity and Inclusion.
• Tuition reimbursement program.
• Maternity‑leave and Parental leave top‑up program.

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position.

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].