Resident Services Coordinator

Cardinal Creek Residence; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A compassionate care residence in Ottawa is seeking a Move In Coordinator to support new residents and their families. This role involves managing admissions, conducting tours, and ensuring a welcoming environment. Ideal candidates should have strong interpersonal skills, empathy, and be fluent in French. Flexibility with working hours is required, with a focus on making every moment matter for residents.

Benefits

Competitive wages

Comprehensive benefits

Opportunities for growth

Qualifications

• Experience in geriatric social services or related field is an asset.
• Familiarity with electronic health records preferred.
• Ability to create uplifting interactions.

Responsibilities

• Liaise daily with Ontario Health at Home to share bed availability.
• Complete admissions applications and documentation.
• Schedule and conduct tours.

Skills

Strong interpersonal skills

Empathy

Organizational skills

Fluency in French

Education

High School Diploma

Job description

Making EVERY Moment Matter™ for those who call our Residence home.

About Us

At Cardinal Creek Residence, we believe that each day is an opportunity to create moments of joy, connection, and purpose for the people who call the Residence home. We’re looking for a compassionate, team-oriented Move In Coordinator who is driven to make meaningful connections and a positive impact every day.

Located in beautiful Orléans, Ontario, this brand-new Residence, opening in spring 2026, will offer 134 single occupancy rooms with ensuite and 90 shared rooms, each designed for comfort and dignity. Residents will enjoy 24-hour nursing care alongside a range of personalized supports that help them live well, feel valued, and stay connected to what matters most in their lives.

Why Join Us

• Competitive wages that recognize your skills and dedication
• Comprehensive benefits to support your health and well-being
• Exclusive perks that make your work life more enjoyable
• Opportunities for personal and professional growth to help you thrive in your career

Scope of the Role

The Resident Services Coordinator reports to the Executive Director and is responsible for providing orientation, informal education, and support to new residents, families, and friends to promote a sense of comfort and well-being, as well as overall empowerment among individuals.

Responsibilities

• Liaise daily with Ontario Health at Home to share bed availability.
• Complete admissions applications and documentation.
• Schedule and conduct tours; inspect rooms before move-in and coordinate maintenance/housekeeping.
• Conduct exit interviews with discharged residents/families.
• Participate in admission day conferences led by Social Work.
• Finalize residents’ business files by end of admission day; contact residents/families beforehand to gather necessary information.
• Manage waiting list residents/families to ensure business file completion.
• Support families, friends, and supporters of individuals with dementia using a person-centered approach.
• Communicate with Public Guardian and Trustee for admission and payment setup; enforce collections policy for unpaid admissions.
• Understand and apply quality indicators used by the Home.
• Perform other duties as assigned per the Job Task Inventory.

Qualifications

• High School Diploma
• Experience in geriatric social services or related field is an asset.
• Familiarity with electronic health records preferred.
• Strong interpersonal skills; able to interact courteously with residents, staff, volunteers, and the public.
• Empathetic, positive, and adaptable; able to create uplifting interactions.
• Registered with the College annually.
• Excellent written, verbal, and organizational skills.
• Demonstrates focus on residents’ feelings and turns tasks into positive social interactions.
• Complies with legal requirements while promoting individual rights and managing risk.
• Speaking French (REQUIRED)

Compliance & Health Requirements

• A current Vulnerable Sector Check (including a Criminal Background Check) completed within the past six months, or willingness to obtain one.
• TB test results dated within the last six months, or within 14 days of hire; alternatively, a chest X-ray completed within the last year, in accordance with Public Health guidelines.
• Proof of all required vaccinations must be provided. Staying "up to date" with recommended vaccines is strongly encouraged. Requirements are subject to change based on Employer directives.

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.

Monday, Tuesday Wednesday, Thursday, Friday. Flexibility for Occasional Evenings and Weekends.