Resident Experience Lead

Greystar Worldwide, LLC; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading real estate company in Canada is seeking a customer support manager. The role involves managing service requests and resident communications to achieve satisfaction and retention goals. Candidates should have a Bachelor's/Master's degree and at least three years of experience in residence life or property management. Strong interpersonal communication skills and attention to detail are essential. This is a great opportunity to be part of a dynamic team in the property management sector.

Qualifications

• 3 years minimum of relevant experience in residence life and/or property management.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Manage customer support to residents and address service requests.
• Achieve community’s resident satisfaction and retention goals.
• Develop and coordinate resident communications.

Skills

Detail-oriented

Excellent interpersonal communication skills

Education

Bachelor’s/Master’s degree in Business Management or related field

Job description

A leading real estate company in Canada is seeking a customer support manager. The role involves managing service requests and resident communications to achieve satisfaction and retention goals. Candidates should have a Bachelor's/Master's degree and at least three years of experience in residence life or property management. Strong interpersonal communication skills and attention to detail are essential. This is a great opportunity to be part of a dynamic team in the property management sector.