Resident Experience Coordinator

Greenwin Corp.; Burlington; On-site; CAD 50,000 - 53,000; Full time

Job summary

A property management company in Halton Region, Burlington is seeking a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities. You will be the first point of contact for residents and help shape a connected community. The ideal candidate has a College Diploma in Business Administration, strong communication skills, and a background in property management. This position offers a salary range of $50,000 - $53,000 per year.

Qualifications

• Preferred knowledge/experience in Property Management.
• Patient and understanding with residents.

Responsibilities

• Develop and implement initiatives that boost resident satisfaction.
• Plan and host engaging resident events, programs, and activities.
• Act as a key liaison between residents and management.
• Conduct surveys to gather feedback and improve services.
• Collaborate with vendors and local partners to offer perks.
• Oversee the maintenance and functionality of amenities.
• Assist new residents with onboarding.
• Maintain accurate resident records and support administrative tasks.
• Manage purchase orders, contractor scheduling, and marketing efforts.
• Respond professionally to resident inquiries.
• Recommend and implement service improvements.
• Stay informed on industry trends.

Skills

Strong communication and interpersonal skills

Exceptional customer service and organizational skills

Proficient with computer software, specifically MS Office

Knowledge of Yardi

Ability to multi-task in a fast-paced environment

Education

College Diploma in Business Administration

Job description

Job Description

Summary: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities at a few of our properties! In this role, you’ll be the go-to person for resident satisfaction and the first point of contact for prospective residents—helping to shape a warm, connected, and welcoming community.

Salary Range

$50,000 - $53,000 per year

What You’ll Get To Do

• Develop and implement initiatives that boost resident satisfaction and build a strong sense of community.
• Plan and host engaging resident events, programs, and activities.
• Act as a key liaison between residents and management, addressing concerns with empathy and efficiency.
• Conduct surveys to gather feedback and improve resident services based on insights.
• Collaborate with vendors and local partners to offer exclusive resident perks and promotions.
• Oversee the maintenance and functionality of resident amenities and facilities.
• Assist new residents with onboarding, ensuring a smooth move-in experience.
• Maintain accurate resident records and support the site team with administrative tasks.
• Manage purchase orders, contractor scheduling, and suite marketing efforts as needed.
• Respond professionally to resident inquiries—both in person and by phone with a customer-first attitude.
• Recommend and implement service improvements in collaboration with the property team.
• Stay informed on industry trends to continuously elevate the resident experience.

Who You Are

• College Diploma in Business Administration
• Preferred knowledge/experience in Property Management
• Strong communication and interpersonal skills
• Exceptional customer service and organizational skills
• Proficient with computer software, specifically MS Office
• Knowledge of Yardi preferred
• Patient and understanding with residents
• Team player who has the ability to multi-task in a fast-paced environment

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting [e-mail]. We encourage all qualified candidates to apply. This position reflects a current vacancy within our organization. We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.