Reservations Agent

Accor Hotels; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel chain is seeking a Reservations Agent to provide exceptional service to guests over the phone. Responsibilities include managing reservations, responding to inquiries, and maximizing hotel revenue through upselling. Candidates should have at least 1 year of related experience, strong telephone etiquette, and be proficient in English. This position offers competitive pay and various employee perks, emphasizing the importance of flexibility and customer service skills.

Benefits

Subsidized staff accommodation assistance

One complimentary meal per shift

Employee travel program with discounts

Access to exclusive room rates for colleagues

Comprehensive wellness platform

Discounts on resort outlets

Access to staff activities and events

Opportunities for career growth within the company

Qualifications

• Minimum 1 year of experience in Front Office, Reservations, or Sales.
• Must be available to work weekdays and weekends.
• Experience with property management software is an asset.

Responsibilities

• Respond to reservation inquiries promptly via telephone and email.
• Reserve accommodations for different market segments.
• Record reservation information accurately in the system.
• Drive upsell program to maximize hotel revenue.

Skills

Professional telephone etiquette

Excellent command of English

Typing skills (40 wpm)

Flexibility with scheduling

Tools

Opera Property Management System

Microsoft Office

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Reservations Agent

Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Your Job Duties Include:

• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.


• Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.


• Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).


• Drive the hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive in accordance with company’s standards


• Other duties as assigned

Qualifications

Your Skills & Qualifications:

• Minimum 1 year Front Office, Reservations or Sales experience required.


• Must possess professional telephone etiquette and have an excellent command of the English language.


• Must be flexible with shift start/end times and available to work both weekdays and weekends, depending on operational needs.


• Typing skills, approximately 40 words per minute.


• Property Manager (Opera), and Microsoft Office applications experience an asset

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided


• Starting Rate of Pay: $20.22/hr CAD


• One complimentary meal per shift in our staff cafeteria


• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide


• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)


• Comprehensive wellness platform for employee mental health and wellbeing support


• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course


• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events


• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]