Representative, Inside Support

Gordon Food Service; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading food service provider in Edmonton is seeking a candidate for a customer support role. Responsibilities include assisting sales representatives, managing customer inquiries, and providing administrative support. The ideal candidate will have strong customer service, communication, and organizational skills. This position requires a high school diploma and at least 2 years of relevant experience. Applicants from the food service industry are preferred.

Qualifications

• High school diploma (or equivalent) plus 2 years full-time related work experience.
• Excellent written and verbal communication skills are a must.
• Experience in the food service industry preferred.

Responsibilities

• Support District Sales Representatives with order and delivery interactions.
• Collaborate with departments to meet customer needs.
• Detail and track customer complaints and report problems.

Skills

Customer service skills

Time management skills

Organizational skills

Communication skills

Attention to detail

Ability to multi-task

Education

High School Diploma or equivalent

Bachelor Degree in Business Administration or related field

Tools

Microsoft Office Suite

CRM systems

Gordon Ordering

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and wehave an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department. Use of divisional shared email to address and support the needs as they arise.

Essential Functions:

• Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping.

• Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required.

• Takes orders from various customers as needed via phone or email.

• Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems.

• Demonstrates strong customer service skills when dealing with unique or difficult situations.

• Provides support to sales representatives coordinating customer service, orders, credits etc during special large special events IE: Stampede, PNE, SNE, F1 Race etc.

• Supports and assists DSR for vacation coverage and seasonally based on needs.

• Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc.

• Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary.

• Performs Other Duties as assigned.

Knowledge / Skills / Abilities:

• Must have good customer service and time management skills.

• Ability to perform 10-key data entry

• Must have excellent written, verbal, organizational and communication skills.

• High organized with a great attention to detail

• Encourages collaboration with others to achieve a common goal

• A self starter that can work independently as well as part of a team.

• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices

• Excellent computer skills

• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.

• Ability to learn and use Genysis, Powersell, CRM, Gordon Ordering and other various systems

Equipment / Tools / Technology:

• Laptop computer

• Telephone and headset

• Home Wifi Needed while working remotely.

• Networked printer/copier/facsimile machine

• Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups)

• Microsoft Office Suite (Excel, Word) Gordon Food Service Systems such as CRM, Gordon Ordering and Inventory management.

Education & Minimum Experience Requirements

• High School Diploma (or equivalent) plus 2 years full-time related work experience required

• Bachelor Degree in Business Administration, Sales, Marketing or related field preferred

• Previous Experience in the area of food service industry is preferred

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.