Repair Planner - Aviva AutoCare Centre

Aviva; Markham; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading automotive service provider in Canada is seeking a Repair Planner to join their innovative team at the Aviva AutoCare Centre in Mississauga. The candidate will be responsible for conducting damage appraisals and ensuring quality assurance during the repair process. Ideal applicants possess strong communication and customer service skills, along with extensive experience in auto estimating. A competitive salary and comprehensive benefits are offered, fostering a supportive work environment.

Benefits

Competitive salary

Medical and dental benefits

Eligibility for an annual bonus

Retirement savings options

Competitive vacation package

Career development opportunities

Provided uniforms

Clean and safe work environment

Qualifications

• Minimum 5 years auto estimating experience.
• Repair planning experience in the automotive repair industry.
• Strong knowledge of automotive repair practices.

Responsibilities

• Examine damaged vehicles to determine extent of damage.
• Complete appraisals and determine repair methods.
• Monitor productivity of assignments and ensure proper repairs.

Skills

Excellent customer service skills

Outstanding communication

Conflict resolution skills

Detail oriented

Education

Post-secondary education

Tools

Body Shop Connect

Job description

Overview

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join Us?

• Be part of a visionary team challenging traditional ways of working

• Work in a brand-new facility equipped with state-of-the-art tools and technology

• Enjoy a healthier, more comfortable work environment with modern amenities

• Help shape the autobody shop of the future

We are looking for a dedicated Repair Planner to be an integral part of the daily operations at our Aviva AutoCare Centre located in Mississauga.

In this role, you will be responsible for handling moderate to complex physical damage appraisals, assess damage and complete re-inspections for quality assurance while providing exceptional customer service. Act as a technical resource for Estimators. The Repair Planner understands the repair process in more detail and conducts deep dive assessments on the repair procedures.

Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do

• Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage

• Completes appraisals and determines proper repair methods and pricing

• Monitors daily productivity of all assignments and corresponding records

• Monitors progress and completion of vehicles in the shop ensuring proper repair and safety procedures are followed

• Controls the method and cost of repairs to vehicles by using established industry regulatory practices and corporate guidelines

• Completes Total Loss evaluations through market and Autosource search

• Completes remote appraisals

• Makes decisions that positively impact the site and the customer

• Promotes Aviva AutoCare Centre values and goals

What You’ll Bring

• Post-secondary education

• Minimum 5 years auto estimating experience

• Repair planning experience

• Experience within the automotive repair industry

• Excellent customer service skills combined with outstanding communication and conflict resolution skills

• Strong knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures

• Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies

• Proficiency using body shop management systems; knowledge of Body Shop Connect preferred

• Excellent organizational, time management and interpersonal skills

• Commitment to an environment of continuous improvement

• Proven ability to manage multiple tasks effectively

• Detail oriented with an emphasis on Quality control

• Ability to take direction and perform well under pressure

• Strong awareness of safety practices and procedures

What You’ll get

• Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualifications

• Medical and dental benefits

• Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre

• Various retirement savings options including participation in optional group RRSP

• Competitive vacation package

• We offer exceptional career development opportunities

• We’ll support your professional development education

• Uniforms will be provided based on your role

• Clean and safe work environment, including on-site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

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