Repair Planner

CSN Collision; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading collision repair company in Hamilton is seeking an experienced individual to manage appraisals and repair orders. The ideal candidate will have a diploma in automotive body repair and 1-3 years of experience. Responsibilities include ensuring customer satisfaction and maintaining communication with production teams. Competitive supplemental pay and career opportunities are available. This role requires a valid driver's license and proficiency in relevant software.

Benefits

Bonus

Overtime Pay

Qualifications

• Minimum of 1 - 3 years of hands-on experience in a similar position.
• Comprehensive knowledge of collision repair operations.
• Must hold a valid driver's license.

Responsibilities

• Manage appraisals, work authorizations, and repair orders.
• Inspect completed repairs and ensure customer satisfaction.
• Maintain communication with adjusters and production teams.

Skills

Organizational skills

Communication skills

Problem solving

Flexibility

Education

Diploma in automotive body repair

Tools

Mitchell

MS Office

Estimating Software

Job description

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

Primary Objectives of the Role

• Manage appraisals, work authorizations, repair orders, supplements, and warranties while ensuring a high closing ratio for the company
• Develop and implement follow-up programs on appraisals as necessary
• Maintain consistent communication with adjusters, production teams, and customers regarding repair progress
• Inspect completed repairs and meet with customers during vehicle pickup to ensure their satisfaction
• Address and resolve any customer concerns or dissatisfaction
• Stay informed and adhere to all company and departmental policies, procedures, and standards
• Communicate and document repair statuses to both customers and insurance companies
• Foster positive relationships with team members and management
• Maintain a clean and organized workspace, adhering to health and safety guidelines
• Perform other related duties as required

Requirements

• Diploma in automotive body repair from high school or college
• Minimum of 1 - 3 years of hands-on experience in a similar position or senior estimating role
• Comprehensive knowledge of collision repair operations, including estimating, production scheduling, and meeting deadlines
• Well-versed in insurance repair procedures and guidelines
• Proficient in Mitchell
• Must hold a valid driver's license
• Competent in computer applications, including MS Office, Outlook, and Estimating Software

Personal Attributes

• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English with the ability to communicate and interact effectively with co-workers
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
• Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work
• Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
• Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension.

On-the-Job Exposure to the following elements

• Fumes
• Dirt
• Chemicals/Toxins
• Hazards
• Heat/Cold
• Noise

Benefits

What we offer:

• Supplemental Pay: Bonus, Overtime Pay

Career Path: As CSN continues to grow, other career opportunities may become available.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

CSN Collision "CSN" does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.