Renewals Architect: SaaS Retention & Growth

Computer Generated Solutions Canada; New Brunswick; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading tech solutions provider in Canada is seeking a Renewals Manager who will be responsible for ensuring customer retention and managing subscription renewals effectively. The ideal candidate will possess proven experience in driving renewals in a B2B SaaS environment and have strong relationship management skills. The role emphasizes collaboration with internal teams and is crucial to aligning customer needs with renewal strategies. This full-time position offers a stimulating work environment and opportunities for growth.

Qualifications

• Proven experience in driving predictable renewals in a B2B SaaS environment.
• Demonstrated success in managing customer relationships.
• Strong understanding of subscription go-to-market approaches.

Responsibilities

• Drive customer retention by managing subscription renewals effectively.
• Develop and maintain strong customer relationships.
• Identify customer risks and coordinate mitigation strategies.
• Collaborate with teams to create and execute renewal strategies.
• Evaluate customer license usage and ensure accurate renewal quotes.
• Manage renewal processes, including securing purchase orders.

Skills

Customer retention

Relationship management

Effective communication

Negotiation skills

Results-oriented

Tools

Salesforce

CRM tools

Job description

A leading tech solutions provider in Canada is seeking a Renewals Manager who will be responsible for ensuring customer retention and managing subscription renewals effectively. The ideal candidate will possess proven experience in driving renewals in a B2B SaaS environment and have strong relationship management skills. The role emphasizes collaboration with internal teams and is crucial to aligning customer needs with renewal strategies. This full-time position offers a stimulating work environment and opportunities for growth.