Remote Tech Support & Customer Service Pro

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technology support services company in Canada is seeking a Customer Support Specialist to provide inbound support and resolve technical issues. This role offers a competitive salary of $21.49/hr and a flexible work-from-home environment, with opportunities for career advancement. Ideal candidates will have at least 1 year of customer service experience and strong problem-solving skills. This position includes paid training and access to comprehensive health benefits.

Benefits

Health, dental, and vision insurance

Paid training

Performance-based incentives

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and ability to ask probing questions.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

A leading technology support services company in Canada is seeking a Customer Support Specialist to provide inbound support and resolve technical issues. This role offers a competitive salary of $21.49/hr and a flexible work-from-home environment, with opportunities for career advancement. Ideal candidates will have at least 1 year of customer service experience and strong problem-solving skills. This position includes paid training and access to comprehensive health benefits.