Remote Salesforce Service Cloud Voice Architect

NeuraFlash; Remote; CAD 85,000 - 110,000; Full time

Job summary

A leading technology firm in Canada is seeking a Salesforce Solution Architect to enhance their Service Cloud Voice practice. This remote role involves collaborating with clients to deliver tailored Salesforce solutions, focusing on innovative AI applications. The ideal candidate will have significant project experience in Salesforce, excellent communication skills, and the ability to lead key initiatives. Join a dynamic team at the forefront of technology transformation, where your work will impact the future of customer interactions.

Benefits

Flexible working hours

Remote work opportunities

Travel opportunities

Qualifications

• 3–5+ years project experience in a hands-on position.
• 3+ years of experience with Salesforce in a development capacity.
• Understanding of customer service and contact center operations.

Responsibilities

• Facilitate business process reviews to identify customer requirements.
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
• Drive best practice contact center design into solution delivery.

Skills

Salesforce configuration

Project management

Customer service strategy

Technical requirement specification

Team collaboration

Tools

Salesforce Einstein

Amazon Connect

Visual Flows

Process Builder

Job description

A leading technology firm in Canada is seeking a Salesforce Solution Architect to enhance their Service Cloud Voice practice. This remote role involves collaborating with clients to deliver tailored Salesforce solutions, focusing on innovative AI applications. The ideal candidate will have significant project experience in Salesforce, excellent communication skills, and the ability to lead key initiatives. Join a dynamic team at the forefront of technology transformation, where your work will impact the future of customer interactions.