Remote Product Specialist – AI-Powered Fintech Support

Mogo; Remote; CAD 60,000 - 80,000; Full time

Job summary

A progressive financial technology company is seeking a Product Specialist to enhance customer experiences in a fully remote role. You'll support members through various digital channels, using AI tools to provide empathetic service. Ideal candidates are tech-savvy with strong communication skills and a passion for our mission. The hourly rate is $16.50, and benefits include health coverage, stock options, and flexible vacation days. Join us in making financial freedom accessible for Canadians.

Benefits

Fully remote work

Comprehensive Health and Wellness

Stock options

Flex vacation

Wellbeing programs

Qualifications

• Passion for Mogo's mission and digital products.
• Ability to communicate clearly across various channels.
• Willingness to work full-time, including evenings and weekends.
• Reliable internet connection and quiet remote workspace.
• Experience in a call center or customer support is an asset.

Responsibilities

• Deliver thoughtful support through live chat, email, and phone.
• Use real-time data to tailor conversations with members.
• Guide members through Mogo’s financial products.
• Act as a brand ambassador by sharing personal usage experiences.

Skills

Communication skills

Tech savviness

Flexibility

Empathy

Customer support experience

Tools

Excel

Outlook

Word

PowerPoint

ChatGPT

Job description

A progressive financial technology company is seeking a Product Specialist to enhance customer experiences in a fully remote role. You'll support members through various digital channels, using AI tools to provide empathetic service. Ideal candidates are tech-savvy with strong communication skills and a passion for our mission. The hourly rate is $16.50, and benefits include health coverage, stock options, and flexible vacation days. Join us in making financial freedom accessible for Canadians.