Remote Online Product Support Associate – Canada Hiring Now

Mashreq Bank; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Canada is seeking a Remote Online Product Support Associate to provide exceptional customer service for its products. This fully remote role involves diagnosing technical issues, maintaining customer interaction records, and ensuring customer satisfaction. Candidates should possess strong communication skills, familiarity with remote tools, and a customer-focused mindset. Benefits include a competitive salary and flexible working hours.

Benefits

Competitive salary with performance-based incentives

Flexible working hours

Professional development and training opportunities

Health and wellness benefits

Qualifications

• Strong communication skills in English required.
• Familiarity with remote support tools and CRM systems.
• Previous experience in customer support preferred.

Responsibilities

• Respond promptly to customer inquiries.
• Diagnose and resolve technical product issues.
• Maintain records of customer interactions.

Skills

Strong written and verbal communication skills in English

Familiarity with remote support tools

Excellent problem-solving skills

Ability to multitask

Customer-focused mindset

Job description

Job Summary

Progressive Technology is seeking a dedicated and proactive Remote Online Product Support Associate to join our growing team in Canada. In this fully remote role, you will serve as the first point of contact for customers seeking assistance with our suite of products. Your primary mission will be to ensure an exceptional customer experience by providing timely, accurate, and empathetic support. This role is ideal for individuals who are technologically savvy, detail-oriented, and passionate about helping customers resolve issues efficiently.

Key Responsibilities

• Respond promptly to customer inquiries via chat, email, and online support portals.
• Diagnose, troubleshoot, and resolve technical product issues, escalating complex problems to higher-level teams as necessary.
• Maintain comprehensive records of customer interactions, solutions, and feedback in company databases.
• Assist customers with product setup, usage guidance, and troubleshooting steps.
• Collaborate with product and technical teams to provide feedback and improve support processes.
• Ensure adherence to company policies, quality standards, and response time metrics.
• Proactively identify recurring issues and suggest improvements to enhance customer satisfaction.

Required Skills and Qualifications

• Strong written and verbal communication skills in English.
• Familiarity with remote support tools, CRM systems, and basic troubleshooting methods.
• Ability to multitask, manage time effectively, and work independently.
• Excellent problem-solving skills with a keen attention to detail.
• Customer-focused mindset with empathy and patience.

Experience

• Previous experience in customer support, technical support, or related roles preferred but not mandatory.
• Experience supporting digital products, software, or technology solutions is a strong advantage.

Working Hours

• Full-time remote role with flexible scheduling.
• Must be available during core Canadian business hours; some evening or weekend shifts may be required.

Knowledge, Skills, and Abilities

• Strong understanding of online tools, software applications, and basic troubleshooting techniques.
• Ability to quickly learn new technologies and processes.
• Skilled in documenting processes and maintaining accurate records.
• Able to work efficiently in a remote environment while staying self-motivated.

Benefits

• Competitive salary with performance-based incentives.
• Fully remote work from anywhere in Canada.
• Flexible working hours and supportive work environment.
• Professional development and training opportunities.
• Health and wellness benefits.
• Paid time off and company-recognized holidays.

Why Join Progressive Technology

• Be part of a dynamic, forward-thinking technology company focused on innovation and customer success.
• Work in a collaborative, inclusive, and supportive remote environment.
• Gain exposure to cutting-edge products and continuous learning opportunities.
• Make a tangible impact by helping customers solve real-world challenges.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and experience to us. Please include Remote Online Product Support Associate – Canada in the subject line.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.