Remote L2 Support Analyst — Amazon Connect

GuruLink; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A cloud communications partner in Toronto is seeking an L2 Support Analyst to manage the operational health of Amazon Connect environments. The role includes monitoring incidents, executing operational changes, and coordinating with engineering teams. Ideal candidates will have 3+ years of experience and strong communication skills. This position allows for remote work and offers opportunities to grow in cloud operations.

Qualifications

• 3+ years of experience in L2 application or platform support.
• 1–2+ years supporting Amazon Connect in production environments.
• Experience executing operational changes within defined guardrails.

Responsibilities

• Monitor and respond to production incidents in Amazon Connect environments.
• Conduct daily and weekly system health checks and dashboard reviews.
• Coordinate incident calls and provide clear updates to stakeholders.

Skills

L2 application support

AWS operational tools

Incident coordination

Clear communication

Tools

AWS CloudWatch

Jira

Amazon Connect

Job description

A cloud communications partner in Toronto is seeking an L2 Support Analyst to manage the operational health of Amazon Connect environments. The role includes monitoring incidents, executing operational changes, and coordinating with engineering teams. Ideal candidates will have 3+ years of experience and strong communication skills. This position allows for remote work and offers opportunities to grow in cloud operations.