Remote Inbound Customer Solutions Agent

Public Storage; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading self-storage company is seeking full-time Customer Solution Agents to provide exceptional service remotely. The role involves handling inbound calls and assisting customers with their storage needs, all while promoting a supportive team environment. Candidates should possess strong communication skills and ideally have prior experience in customer service. This position offers competitive pay starting at $18/hour, flexible remote work options, and benefits including retirement savings plans and performance bonuses.

Benefits

Comprehensive onboarding and ongoing training

Full benefits program after 3 months

Company-sponsored retirement savings plan

Quarterly incentive bonuses

Holiday bonuses and gifts

Opportunity for advancement

Qualifications

• Bilingual in English and French is an asset.
• Up to 2 years of experience in an inbound call center is preferred.
• Proven success in using sales techniques.

Responsibilities

• Handle all inbound calls, delivering a world-class customer experience.
• Communicate effectively via live chat and email.
• Provide product knowledge and solutions to customers.

Skills

Excellent communication skills

Ability to persuade

Active listening

Problem-solving

Tools

Customer Relationship Management (CRM) software

Job description

A leading self-storage company is seeking full-time Customer Solution Agents to provide exceptional service remotely. The role involves handling inbound calls and assisting customers with their storage needs, all while promoting a supportive team environment. Candidates should possess strong communication skills and ideally have prior experience in customer service. This position offers competitive pay starting at $18/hour, flexible remote work options, and benefits including retirement savings plans and performance bonuses.