Remote Graduate Customer Success Manager — Open Source Impact

Canonical; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading tech firm is seeking a Customer Success Manager to enhance customer satisfaction by resolving issues and ensuring smooth onboarding. This remote position requires strong organizational skills and a passion for technology, especially Ubuntu. Responsibilities include supporting customers through ticket resolutions, improving documentation, and identifying both high potential and high risk clients. Ideal candidates will have customer-facing experience and excellent presentation skills, fostering collaboration across teams.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Employee Assistance Programme

Priority Pass for travel upgrades

Qualifications

• Experience in customer-facing roles is essential.
• An empathetic individual with a strong desire to help others is preferred.
• Demonstrated passion for technology, particularly Ubuntu, is a must.

Responsibilities

• Support customers by resolving ticket requests.
• Enrich documentation about problem-solving and onboarding.
• Drive campaigns targeting multiple customers through digital activities.
• Engage with customers to ensure risk identification.

Skills

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Strong organizational skills

Team player

Job description

A leading tech firm is seeking a Customer Success Manager to enhance customer satisfaction by resolving issues and ensuring smooth onboarding. This remote position requires strong organizational skills and a passion for technology, especially Ubuntu. Responsibilities include supporting customers through ticket resolutions, improving documentation, and identifying both high potential and high risk clients. Ideal candidates will have customer-facing experience and excellent presentation skills, fostering collaboration across teams.