Remote Global Salesforce Operations Manager

Deloitte Canada; Toronto; Remote; CAD 85,000 - 156,000; Full time

Job summary

A leading professional services firm in Toronto is searching for a Manager of Global Operations and Salesforce Support. This role requires extensive Salesforce expertise, with a focus on triaging customer issues and managing globally distributed teams. Ideal candidates will have over 8 years of technical support experience, strong problem-solving abilities, and excellent communication skills. The position offers a competitive salary range and emphasizes a support-oriented work atmosphere with opportunities for professional growth.

Benefits

Flexible work arrangements

Mental health support benefits

Development and Innovation Days

Qualifications

• 8+ years of experience in technical support focused on Salesforce applications.
• Prior management experience directing global teams is essential.
• Proficient in Salesforce configuration and code troubleshooting.

Responsibilities

• Serve as the first point of contact for customer issues.
• Perform triage and assessments of issues within the risk management system.
• Analyze issues to identify root causes and provide preliminary solutions.

Skills

Salesforce expertise

Problem solving

Team management

Analytical skills

Communication skills

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

MuleSoft

REST APIs

Job description

A leading professional services firm in Toronto is searching for a Manager of Global Operations and Salesforce Support. This role requires extensive Salesforce expertise, with a focus on triaging customer issues and managing globally distributed teams. Ideal candidates will have over 8 years of technical support experience, strong problem-solving abilities, and excellent communication skills. The position offers a competitive salary range and emphasizes a support-oriented work atmosphere with opportunities for professional growth.