Remote Fraud Investigator — Card & Account Security

CIBC; Remote; CAD 50,000 - 70,000; Full time

Job summary

A relationship-oriented bank is seeking a Fraud Agent to join their Fraud Contact Centre in Fredericton. This full-time temporary position involves investigating client transactions to identify fraudulent activity and mitigate losses. The ideal candidate will have strong analytical and communication skills, with the ability to work independently within a remote framework. The position requires flexibility to work during contact center hours and offers competitive compensation and a supportive work environment.

Benefits

Competitive compensation

Banking benefits

Wellbeing support

Employee assistance programs

Flexible work environment

Qualifications

• Experience in fraud investigation and risk management required.
• Strong analytical skills for evaluating client transactions.
• Ability to work independently and support decision-making.

Responsibilities

• Conduct investigations of customer transactions for fraud.
• Mitigate fraud losses and ensure compliance with policies.
• Collaborate with various teams within the Fraud Contact Center.

Skills

Call Center

Client Service

Communication

Credit Card Fraud

Customer Experience (CX)

Outbound Calls

Work Collaboratively

Tools

COINS/ECIF

PRM

TSYS

CRS

Job description

A relationship-oriented bank is seeking a Fraud Agent to join their Fraud Contact Centre in Fredericton. This full-time temporary position involves investigating client transactions to identify fraudulent activity and mitigate losses. The ideal candidate will have strong analytical and communication skills, with the ability to work independently within a remote framework. The position requires flexibility to work during contact center hours and offers competitive compensation and a supportive work environment.