Remote Enterprise Customer Success Manager: Drive Adoption & Growth

Fable; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Customer Success Manager to join their remote team across Canada. This role focuses on ensuring customer satisfaction and driving product adoption. You will manage the customer lifecycle, develop success plans, and analyze engagement metrics to foster growth. Candidates should have a minimum of 3 years in customer-facing roles and experience with CRM tools. This position offers a salary of up to $140,000 OTE and comprehensive benefits. Join a mission-driven organization dedicated to social impact and equal opportunity.

Benefits

Comprehensive health and dental benefits

Career advancement opportunities

Collaborative work environment

Qualifications

• Minimum of 3 years of experience in Customer Success or Account Management.
• Experience managing enterprise customer relationships.
• Proven experience in supporting renewals.

Responsibilities

• Serve as a trusted advisor for customers throughout their journey.
• Drive feature adoption and create success plans.
• Analyze customer engagement to identify opportunities.

Skills

Customer Success Management

Account Management

Proficient with CRM platforms

Familiarity with AI tools

Tools

HubSpot

Planhat

Job description

A leading technology firm is seeking a Customer Success Manager to join their remote team across Canada. This role focuses on ensuring customer satisfaction and driving product adoption. You will manage the customer lifecycle, develop success plans, and analyze engagement metrics to foster growth. Candidates should have a minimum of 3 years in customer-facing roles and experience with CRM tools. This position offers a salary of up to $140,000 OTE and comprehensive benefits. Join a mission-driven organization dedicated to social impact and equal opportunity.