Remote Dispatcher & Scheduler for Field Tech Teams

AFL; Surrey; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Dispatcher/Scheduler to ensure the efficient dispatch of field technicians. Located in Surrey or Calgary, the role involves managing customer interactions, creating reports, and maintaining service quality. Ideal candidates will have experience in customer service, excellent multitasking abilities, and strong computer skills. The position includes a supportive team environment with training and opportunities for advancement.

Benefits

Hourly wage with up to 4% RRSP matching

Paid annual vacation

Medical, dental, vision, health access

Employee Family Assistance Program (EFAP)

Annual merit increases

Professional development opportunities

Dynamic team environment

Qualifications

• 1+ years’ experience in customer service or high-volume call center.
• Previous dispatch experience is an asset.
• Strong computer skills and a minimum 40 WPM typing speed.

Responsibilities

• Dispatch field technicians efficiently and professionally.
• Handle high volumes of customer interactions and ensure service levels.
• Create reports for internal use and billing.

Skills

Customer service

Multitasking

Interpersonal skills

Analytical thinking

Attention to detail

Adaptability

Tools

Microsoft Outlook

Excel

Word

ClickSoftware

Job description

A leading telecommunications company is seeking a Dispatcher/Scheduler to ensure the efficient dispatch of field technicians. Located in Surrey or Calgary, the role involves managing customer interactions, creating reports, and maintaining service quality. Ideal candidates will have experience in customer service, excellent multitasking abilities, and strong computer skills. The position includes a supportive team environment with training and opportunities for advancement.