Remote CX & Fulfillment Coordinator

Roster; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading premium tea brand is seeking a Customer Experience & Fulfillment Coordinator to manage client interactions and ensure seamless order fulfillment. The ideal candidate will have over 2 years of experience in customer service, be detail-oriented, and possess strong organizational skills. Responsibilities include processing orders, resolving service issues, and supporting wholesale partners. This role is fully remote and requires fluency in English, with French as a plus.

Qualifications

• 2+ years in customer service or client relations.
• Experience with luxury brands or hospitality is a plus.
• Fluency in French is beneficial.

Responsibilities

• Handle daily client inquiries and order management.
• Proactively update clients on order status and shipping issues.
• Diffuse and resolve escalated service issues.

Skills

Fluent in written and spoken English

Strong organizational skills

Tech-savvy

Calm under pressure

Resourceful

Tools

Shopify

CRM

Slack

Aircall

Cin7 Core

Job description

A leading premium tea brand is seeking a Customer Experience & Fulfillment Coordinator to manage client interactions and ensure seamless order fulfillment. The ideal candidate will have over 2 years of experience in customer service, be detail-oriented, and possess strong organizational skills. Responsibilities include processing orders, resolving service issues, and supporting wholesale partners. This role is fully remote and requires fluency in English, with French as a plus.