Remote Customer Support Analyst - Expert Troubleshooter

Mashreq Bank; Canada; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Support Analyst to be the primary point of contact for customers, ensuring top-tier service from a home-based position. Ideal candidates should have customer service experience, strong communication skills, and problem-solving abilities. This role offers competitive remuneration, comprehensive benefits, and opportunities for professional growth.

Benefits

Competitive salary

Comprehensive benefits package

Remote work flexibility

Qualifications

• Previous customer service experience in a remote environment is an asset.
• Ability to work independently and manage time effectively in a remote setting.
• Experience in handling customer inquiries, providing technical support, and resolving complaints.

Responsibilities

• Serve as the main point of contact for customer inquiries via phone, email, and chat.
• Diagnose and resolve customer issues related to products and services.
• Provide expert guidance to customers, troubleshooting technical issues.

Skills

Strong communication skills

Excellent problem-solving abilities

Strong multitasking skills

Proficiency in CRM software

Education

High school diploma or equivalent

Tools

CRM software

Job description

A leading telecommunications company is seeking a Customer Support Analyst to be the primary point of contact for customers, ensuring top-tier service from a home-based position. Ideal candidates should have customer service experience, strong communication skills, and problem-solving abilities. This role offers competitive remuneration, comprehensive benefits, and opportunities for professional growth.