Remote Customer Success Manager – Onboarding & Growth

Stocksy United; Remote; CAD 70,000 - 90,000; Full time

Job summary

A creative media co-operative is seeking a Remote Customer Success Manager to guide clients in maximizing value from their services. This role involves managing client relationships, onboarding, and ensuring customer satisfaction. Candidates should have over four years of relevant experience and strong skills in CRM platforms like HubSpot. The position offers a salary of $70,000 to $90,000 per year along with generous paid time off and a remote work environment.

Benefits

Generous paid time off including six weeks vacation

Comprehensive health and dental benefits

Annual $1,000 education allowance

Qualifications

• 4+ years of experience managing long-term client relationships, ideally within creative, media, or tech environments.
• Proficiency with CRM and engagement platforms.
• Strong data literacy and ability to interpret usage data.

Responsibilities

• Lead client onboarding and ensure smooth adoption of the company's products.
• Monitor account health and identify growth opportunities.
• Serve as the primary point of contact for assigned accounts.

Skills

Relationship building

Empathy

Strategic insight

Creative understanding

Proactive communication

Tools

HubSpot

ZoomInfo

Zendesk

Job description

A creative media co-operative is seeking a Remote Customer Success Manager to guide clients in maximizing value from their services. This role involves managing client relationships, onboarding, and ensuring customer satisfaction. Candidates should have over four years of relevant experience and strong skills in CRM platforms like HubSpot. The position offers a salary of $70,000 to $90,000 per year along with generous paid time off and a remote work environment.