Remote Customer Success Leader — Growth & Retention

Conexiom; Remote; CAD 85,000 - 105,000; Full time

Job summary

A leading software company in Kitchener is looking for a Manager, Customer Success to lead a team dedicated to enhancing customer outcomes and driving retention in a dynamic SaaS environment. This role demands a hands-on leader experienced in managing customer relationships through change. Candidates should have over 5 years in customer success and strong communication skills. The position offers remote flexibility and significant growth opportunities.

Benefits

Remote work flexibility

Opportunities for personal and professional development

Inclusive work culture

Qualifications

• 5+ years of experience in Customer Success, Account Management, or related post-sales roles.
• 2+ years of people management experience.
• Experience in a B2B SaaS environment.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers.
• Own team-level retention and churn mitigation.
• Enable CSMs in guiding customers through product evolution.

Skills

Customer Success

Account Management

Communication skills

Data-driven mindset

Tools

Gainsight

Totango

Catalyst

Job description

A leading software company in Kitchener is looking for a Manager, Customer Success to lead a team dedicated to enhancing customer outcomes and driving retention in a dynamic SaaS environment. This role demands a hands-on leader experienced in managing customer relationships through change. Candidates should have over 5 years in customer success and strong communication skills. The position offers remote flexibility and significant growth opportunities.