Remote Customer Service Associate - Bilingual - $24 / hour

Teladoc Health; Edmonton; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company in Canada is hiring a Tier 1 Patient and Member Support Representative. This role involves providing exceptional customer service through calls, emails, and chats while maintaining high satisfaction levels. Candidates must be bilingual in English and French. Flexible scheduling and $24 CAD per hour are offered as part of the compensation package.

Benefits

Flexible work schedule

Gain experience in healthcare and technology

Qualifications

• Exceptional empathy and understanding of member needs.
• Exemplary organizational skills for managing priorities.
• Ability to work in a fast-paced environment.
• Bilingual in English and French.

Responsibilities

• Manage inbound calls, emails, and chats to help patients.
• Ensure high customer satisfaction through effective communication.
• Address concerns and resolve issues professionally.
• Handle crisis situations when needed.

Skills

Empathy

Bilingual (English and French)

Organizational skills

Telephonic communication

Problem-solving

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenges effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime :

Monday to Friday : 5:00AM-9:00AM EST

Thursday and Friday : 8:00PM-12:00AM EST

Saturday and Sunday : 5:00AM-10:30AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement