Remote CSR: Growth, Bonuses, Paid Training

MCI; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO company in Canada is seeking a dedicated customer service representative to join their team. Responsibilities include resolving customer issues, managing accounts, and identifying sales opportunities. Candidates should possess a high school diploma and excellent communication skills. The role offers significant opportunities for career growth, competitive pay, and comprehensive benefits, including medical and paid time off. Join a fun and engaging environment with opportunities for personal growth.

Benefits

Paid Time Off

Comprehensive medical, dental, and vision coverage

Incentives & Rewards, including cash bonuses

Paid training to develop new skills

Qualifications

• Must be 18 years of age or older.
• Experience in a customer service role or similar environment preferred.
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.

Responsibilities

• Listen to customers and resolve issues.
• Utilize systems for account management tasks.
• Recognize and apply sales skills to upgrade.
• Explain products and processes to customers.
• Ensure first call resolution through problem-solving.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Basic knowledge of Microsoft Office Suite

Typing skills (20+ words a minute)

Education

High school diploma or equivalent

Job description

A leading BPO company in Canada is seeking a dedicated customer service representative to join their team. Responsibilities include resolving customer issues, managing accounts, and identifying sales opportunities. Candidates should possess a high school diploma and excellent communication skills. The role offers significant opportunities for career growth, competitive pay, and comprehensive benefits, including medical and paid time off. Join a fun and engaging environment with opportunities for personal growth.