Remote CSM for US Expansion - Fintech SaaS

Lendesk; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading Financial Technology firm is seeking an experienced individual for a key role in Customer Success Management. The position emphasizes support for onboarding new clients and enhancing engagement through strategic initiatives. Ideal candidates will have 4-6 years of relevant experience, including leadership in a SaaS environment. This role offers a competitive salary up to $90,000 along with comprehensive benefits in a remote-first work environment across Canada.

Benefits

Comprehensive benefits package

Competitive bonus structure

Continuous development and training opportunities

Access to the latest hardware and software tools

Qualifications

• 4-6 years of Customer Success Management experience, including at least 2 years in a leadership role.
• Experience in the mortgage industry, preferably in the USA.
• Strong passion for client success and exceptional communication skills.

Responsibilities

• Support onboarding of new clients and foster a highly engaged client base.
• Design, execute, and test effective onboarding strategies to drive client engagement.
• Manage inbound user inquiries via chat, calls, and emails.

Skills

Customer Success Management

Communication skills

Time management

Client relationship management

Education

Degree in Business, Communications, or related field

Job description

A leading Financial Technology firm is seeking an experienced individual for a key role in Customer Success Management. The position emphasizes support for onboarding new clients and enhancing engagement through strategic initiatives. Ideal candidates will have 4-6 years of relevant experience, including leadership in a SaaS environment. This role offers a competitive salary up to $90,000 along with comprehensive benefits in a remote-first work environment across Canada.