Remote Contact Center Specialist CX & Upsell Pro

MCI; Remote; CAD 30,000 - 60,000; Full time

Job summary

A growing tech-enabled service company based in Canada is looking for skilled Contact Center Agents. Responsibilities include handling inbound calls, troubleshooting issues, and providing excellent customer service. Ideal candidates are 18+ with a high school diploma, strong communication skills, and the ability to work in a fast-paced environment. The company offers competitive compensation and a variety of benefits aimed at recognizing team contributions. Join us in creating exceptional customer experiences!

Benefits

Paid Time Off

Health Benefits

Career Growth

Paid Training

Qualifications

• Must be 18 years or older.
• Strong written and verbal communication skills.
• Ability to troubleshoot basic technical issues.

Responsibilities

• Handle inbound calls professionally and efficiently.
• Troubleshoot basic technical issues and guide customers.
• Identify sales opportunities through persuasive skills.

Skills

Strong written and verbal communication

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite

Reliable and punctual with a strong work ethic

Customer-first mindset

Strong interpersonal skills

Education

High school diploma or equivalent

Job description

A growing tech-enabled service company based in Canada is looking for skilled Contact Center Agents. Responsibilities include handling inbound calls, troubleshooting issues, and providing excellent customer service. Ideal candidates are 18+ with a high school diploma, strong communication skills, and the ability to work in a fast-paced environment. The company offers competitive compensation and a variety of benefits aimed at recognizing team contributions. Join us in creating exceptional customer experiences!