Remote Cloud Support Engineer (Ubuntu/Open Source)

Canonical; Remote; CAD 75,000 - 95,000; Full time

Job summary

A leading open source software provider is seeking a Cloud Support Engineer to support customers using Ubuntu and open source products. The successful candidate will investigate complex customer problems and ensure the highest customer satisfaction while contributing to knowledge base articles. Candidates should have excellent English skills, a technical degree, and experience with Linux systems. This role offers a distributed work environment with opportunities for personal development and travel.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Maternity and paternity leave

Opportunity to travel to new locations

Qualifications

• Exceptional academic track record from both high school and university.
• Ability to navigate effectively stack traces and logs.
• Ability to communicate professionally, clearly, and emphatically.

Responsibilities

• Investigate issues reported by customers
• Work to resolve complex customer problems
• Ensure highest possible customer satisfaction
• Participate in a regular weekend working rotation
• Contribute new knowledge base articles

Skills

Professional written and spoken English

Customer support experience

Linux systems support

Cloud computing expertise

Advanced troubleshooting

Container technologies (Docker, Kubernetes)

Networking knowledge

Virtualization (KVM, OpenStack)

Education

Undergraduate degree in a technical subject

Tools

KVM

OpenStack

Docker

Kubernetes

Job description

A leading open source software provider is seeking a Cloud Support Engineer to support customers using Ubuntu and open source products. The successful candidate will investigate complex customer problems and ensure the highest customer satisfaction while contributing to knowledge base articles. Candidates should have excellent English skills, a technical degree, and experience with Linux systems. This role offers a distributed work environment with opportunities for personal development and travel.