Remote Client Services Specialist – Benefits & Support

American Income Life: AO; Remote; CAD 40,000 - 60,000; Full time

Job summary

A financial services company in Canada is seeking motivated individuals for a customer support role. You'll guide families through their permanent benefits program, ensuring clear communication and proper documentation. Ideal candidates possess strong communication skills and at least one year of relevant experience. This position is fully remote, offering flexibility, comprehensive benefits, and opportunities for career advancement.

Benefits

Comprehensive benefits including dental and prescription coverage

Flexible remote work schedule

Structured training and performance-based advancement opportunities

Incentive trips and performance bonuses

Inclusive and supportive work culture

Qualifications

• Must be legally authorized to work in Canada.
• 1+ year of experience in customer support, administration, or client-facing roles preferred.

Responsibilities

• Explain benefit options clearly and effectively over Zoom.
• Ensure accurate and compliant documentation.
• Maintain long-term client relationships through consistent follow-up.
• Work collaboratively with team members to improve efficiency and service delivery.

Skills

Strong verbal and written communication skills

Excellent organizational and documentation abilities

Adaptability in a fast-paced environment

Problem-solving mindset with attention to detail

Collaborative and team-oriented attitude

Education

High school diploma or equivalent

Post-secondary education (asset)

Job description

A financial services company in Canada is seeking motivated individuals for a customer support role. You'll guide families through their permanent benefits program, ensuring clear communication and proper documentation. Ideal candidates possess strong communication skills and at least one year of relevant experience. This position is fully remote, offering flexibility, comprehensive benefits, and opportunities for career advancement.