Remote Call Center Support Specialist

Financecolombia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company is seeking a Remote Call Center Customer Service Representative to provide exceptional support to clients from home. The role includes handling customer inquiries via phone, email, and chat, with a focus on resolution and record-keeping. Ideal candidates should have prior customer service experience, strong problem-solving abilities, and be fluent in English, with Spanish being a plus. Flexible work hours are required, including evenings and weekends.

Benefits

Paid Time Off and holidays

Incentive programs

Health, dental, and vision coverage

Retirement savings plans

Paid training

Casual dress code

Qualifications

• Must be 18 years or older.
• Previous experience in customer service or a call center environment.
• Comfortable using multiple software systems simultaneously.
• High-speed internet and a distraction-free home office setup.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer complaints.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Fluency in English

Fluency in Spanish

Education

High school Diploma or GED

Tools

Multiple software systems

Job description

A customer service company is seeking a Remote Call Center Customer Service Representative to provide exceptional support to clients from home. The role includes handling customer inquiries via phone, email, and chat, with a focus on resolution and record-keeping. Ideal candidates should have prior customer service experience, strong problem-solving abilities, and be fluent in English, with Spanish being a plus. Flexible work hours are required, including evenings and weekends.