Remote Call Center Representative (Newfoundland)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A premier customer service provider in Canada is seeking customer service representatives to assist customers with their inquiries and resolve issues effectively. This role offers remote work flexibility, paid training, and comprehensive benefits including medical and dental coverage. Ideal candidates will have strong organizational and communication skills, and must be able to work in a fast-paced environment.

Benefits

Hourly pay plus bonuses

Paid training

Comprehensive benefits including medical and dental

Opportunities for career advancement

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills.

Skills

Organizational skills

Written communication

Oral communication

Typing skills (20+ words per minute)

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Hourly pay plus bonuses and incentives
- Remote work-from-home flexibility
- Paid training and comprehensive benefits including medical, dental, and vision coverage
- Opportunities for career advancement and significant growth within the organization
- Engaging work environment with daily contests and prizes
- Casual dress code for a comfortable work atmosphere

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade products
- Appropriately escalate customer dissatisfaction to management
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Strong customer service orientation with the ability to empathize and respond effectively
- Proven ability to multi-task and self-manage in a fast-paced environment
- Experience in conflict resolution, problem-solving, and negotiation

#BPO #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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