Remote Call Center Customer Service Representative

Financecolombia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company is seeking a Remote Call Center Customer Service Representative to provide exceptional support to clients from home. The role includes handling customer inquiries via phone, email, and chat, with a focus on resolution and record-keeping. Ideal candidates should have prior customer service experience, strong problem-solving abilities, and be fluent in English, with Spanish being a plus. Flexible work hours are required, including evenings and weekends.

Benefits

Paid Time Off and holidays

Incentive programs

Health, dental, and vision coverage

Retirement savings plans

Paid training

Casual dress code

Qualifications

• Must be 18 years or older.
• Previous experience in customer service or a call center environment.
• Comfortable using multiple software systems simultaneously.
• High-speed internet and a distraction-free home office setup.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer complaints.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Fluency in English

Fluency in Spanish

Education

High school Diploma or GED

Tools

Multiple software systems

Job description

Remote Call Center Customer Service Representative

LOCATION: Remote Work-at-Home | Canada
JOB TYPE: Full-Time & Part-Time

Position Overview

We are seeking an empathetic, detail‑oriented customer service professional to provide outstanding support to our clients from a home office. The role involves handling inquiries across phone, email, and chat, resolving issues, and maintaining accurate records.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Adhere to company policies and compliance standards.

Candidate Qualifications

• Must be 18 years or older.
• High school Diploma or GED.
• Previous experience in customer service or a call center environment.
• Strong interpersonal and problem‑solving skills.
• Ability to work independently and manage time effectively.
• Comfortable using multiple software systems simultaneously.
• High‑speed internet and a distraction‑free home office setup.
• Flexible to work various shifts, including evenings and weekends.
• Fluent in English; Spanish fluency is a plus.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must submit to a Level II background and/or security investigation with a fingerprint.
• Must submit to a drug screening (not applicable in Canada).

Compensation & Benefits

Starting compensation is based on experience. Our comprehensive package includes:

• Paid Time Off and holidays.
• Daily, weekly, and monthly incentive programs.
• Health, dental, and vision coverage for full‑time employees (90‑day waiting period; 30‑day for part‑time).
• Retirement savings plans where available.
• Disability and life insurance options.
• Career growth and internal promotion opportunities.
• Paid training and a supportive, team‑oriented culture.
• Casual dress code.

Physical Requirements

Work is largely sedentary: sit/stand for long periods, use a computer and headset, and occasionally move up to 40 pounds.

Reasonable Accommodation

MCI provides reasonable accommodations for qualified applicants or employees with disabilities, consistent with the ADA and applicable laws.

Diversity and Equality

MCI is an equal‑opportunity employer and is committed to a workplace free from discrimination. All employment decisions are made based on merit and qualification.

Additional Information

Qualification and background checks are part of the hiring process. The employer reserves the right to revise the job description at any time. This description is not a contract of employment.