Remote Billing Support Manager – Finance Operations

LifeWorks; Remote; CAD 80,000 - 100,000; Full time

Job summary

A global health provider based in Toronto is seeking a Team Manager for Finance to lead a team focused on billing support. You will manage billing discrepancies, drive customer trust, and improve operational excellence. Ideal candidates will have at least 5 years of experience in billing and finance, strong analytical skills, and proficiency in systems like Workday or Salesforce. This role offers the opportunity to influence processes and lead a high-impact team in a remote work environment.

Qualifications

• 5+ years of experience in billing, finance operations, or customer financial support roles.
• Strong understanding of billing processes and financial controls.
• Ability to work cross-functionally with Finance, Customer Service, Operations, and IT teams.

Responsibilities

• Lead and develop a team of Billing Support Analysts.
• Act as an escalation point for complex billing issues.
• Partner with different teams to resolve systemic billing issues.

Skills

Billing operations

Analytical skills

Problem-solving skills

Communication skills

Cross-functional collaboration

Education

Diploma or Bachelor’s degree in Accounting, Finance, or related field

Tools

Workday

Salesforce

MS Office Suite

Google Office Suite

Job description

A global health provider based in Toronto is seeking a Team Manager for Finance to lead a team focused on billing support. You will manage billing discrepancies, drive customer trust, and improve operational excellence. Ideal candidates will have at least 5 years of experience in billing and finance, strong analytical skills, and proficiency in systems like Workday or Salesforce. This role offers the opportunity to influence processes and lead a high-impact team in a remote work environment.