Remote Bilingual Insurance Support Specialist

Randstad Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading staffing agency in Montreal seeks a Bilingual Customer Service Representative (FR/EN) to support clients with their insurance benefits. This remote position requires 3+ years in customer service within the insurance industry, particularly in medical insurance. You will handle calls, chats, and documentation while maintaining high performance standards. Join a collaborative team focused on delivering exceptional customer service and gain expertise in the insurance sector.

Benefits

Great work-life balance

Competitive salary of $21.42/hour

6-month contract with potential for extension

Stimulating and collaborative environment

Qualifications

• Minimum 3 years experience in customer service or call centers within the insurance industry.
• Experience in assisting policyholders, particularly in medical insurance.
• Ability to manage time efficiently under pressure.

Responsibilities

• Handle incoming calls, chats, and tickets adhering to quality standards.
• Develop in-depth knowledge of insurance products and services to assist customers.
• Maintain high performance levels in a KPI-driven environment.

Skills

Fluency in French and English

Communication skills

Empathy skills

Multitasking ability

Time management

Tools

Microsoft Office Suite

Job description

A leading staffing agency in Montreal seeks a Bilingual Customer Service Representative (FR/EN) to support clients with their insurance benefits. This remote position requires 3+ years in customer service within the insurance industry, particularly in medical insurance. You will handle calls, chats, and documentation while maintaining high performance standards. Join a collaborative team focused on delivering exceptional customer service and gain expertise in the insurance sector.